Refund policy
Thank you for shopping with us. If you are not entirely satisfied with your purchase, we are here to help. Please review our policy below for details on returns, refunds, and exchanges.
1. Return Window
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
2. Return Eligibility & Conditions
To be eligible for a return, your item must meet the following conditions:
It must be in the same condition that you received it (unworn, unused, unwashed, and undamaged).
It must be in its original packaging with all tags, labels, and protective seals intact.
You must provide the receipt, order number, or purchase confirmation.
Non-Returnable Items:
Custom-made, personalized, or made-to-order products.
Personal care, hygienic, or sanitary goods (such as cosmetics, underwear, or socks).
Items purchased on clearance or marked as "Final Sale."
3. How to Initiate a Return
Contact our customer support team at opnken2026@163.com within 30 days of delivery. Please include your order number, details of the product you wish to return, and the reason for the return.
If your return request is approved, we will provide you with a return authorization and instructions on where to send your package.
Securely pack the item in its original packaging and mail it to our designated return address.
4. Return Shipping Fees
Damaged, Defective, or Incorrect Items: If the return is due to our error (e.g., you received a damaged, defective, or incorrect item), we will cover the return shipping costs. Please contact us immediately with photos of the item.
Customer Preference Returns: If you are returning an item due to change of mind, size preference, or other personal reasons, you will be responsible for paying your own shipping costs for returning the item. Return shipping costs are non-refundable.
5. Refunds & Processing
Once we receive and inspect your returned item, we will send you an email to notify you that we have received it and whether your refund has been approved or rejected.
Approval: If approved, your refund will be processed and automatically applied to your original method of payment within 5–10 business days.
Late or Missing Refunds: If you haven’t received your refund yet, please check your bank account or contact your credit card company, as it may take some processing time before your refund is officially posted.
6. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
7. Contact Information
For any questions regarding our Return & Refund Policy, please reach out to us:
Email: opnken2026@163.com
Phone: 19044247582
Address: 河北省邯郸市丛台区光明北大街123号恒亿大厦A座1206
Postal Code: 056100